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Hearts of Oak SC is a group of companies which includes Hearts of Oak SC Football Club Limited and various other entities.
Please note that our website and our other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own website / digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
Data Protection Officer
Hearts of Oak SC Sporting Club
13 Sabukwe Rd, Adabraka
P.O Box GP 2175, Accra - Ghana
Information we collect and what we use it for
In broad terms, we use your data for the following purposes:
When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a secure record of your name, address, date of birth (if necessary), delivery address, email address, telephone number and payment card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your comfort and safety.
When you sign up with us for an online account, register to receive marketing communications from us (and/or our sponsors and partners), enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we will collect and securely store any personal information that you provide to us (which may include name, address, email address, date of birth and mobile telephone number) and may use it to personalize and improve your experience on our digital platforms, provide products and services you request from us (including personalization of those products or services), and carry out profiling and market research.
When you interact with our website or other digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our supporters use our digital platforms to enable us create better content and more relevant communications:
We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyze which marketing activity led to your taking specific action on our digital platforms (e.g. downloading the official app).
If you apply for a job with us, we will use the personal information that your provide to process your application, to communicate with you regarding your application and to assess your suitability for the role. If you have any questions regarding the use, storage and retention of your personal information in relation to a job that you have applied for then, in addition to contacting the Executive Secretary, you can also contact Chief Administrator of the club.
We may also participate in ‘Audience’ services across all social media channels upon which Hearts of Oak SC has a presence to display personalized advertisements when you visit these social media platforms. An example of these services is Facebook's ‘Custom Audience’ service. They work by converting your email address (or other personal data such as name, address, date of birth, mobile number and/or geographical location) to a unique number that the social media platform uses to match to unique numbers that the social media platform generates from email addresses of its users. Where we use such social media advertising services, we will only include you if you have consented to receive marketing from us. If you have given us your consent, you can change your mind at any time by sending an email to firstname.lastname@example.org (or by adjusting your preferences in the online preference centre).
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organizations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organizations, delivery organizations, fraud prevention and screening and credit risk management companies, and mailing houses.
time receive data from organizations such as the police, the Premier League and other clubs for purposes (c), (d), (e) and (f) above.
We may share your data with our carefully selected sponsors and partners (as may change from time to time) but we will only do this if you have consented to receive marketing relating to our sponsors and partners or if one of the conditions in the paragraph above applies.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
In common with many other website operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Security of information
We take the security of your personal information extremely seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.
Telephone calls and CCTV
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
Please note that for your safety and security, and for the prevention and detection of crime, CCTV is in operation in all of our premises which are open to the public. There is signage in and around all sites which operate CCTV.
If you are under 18
If you are under 18 and register for restricted areas of our digital platforms, we will collect your date of birth and retain that with your name and other details you may provide. This is so we can ensure we treat you in an age appropriate way in line with this policy.
For so long as you are under 18 we will not send you any marketing communications, allow you to access any of our digital platform message boards, or share your details with our MU commercial partners. However, if you have signed up to receive a product or service we may contact you about this.
If you are aged 13-17, you must first tell your parent or legal guardian that you wish to register on our digital platforms and get their consent. You must make sure that your parent or legal guardian knows and agrees each time before you:
If you are the parent or legal guardian of a user of our digital platforms who is aged 13 to 17 we do not seek your direct consent to their registration, but we expect them to inform you and get your agreement in advance before they register and before each time they do any of the activities listed above.
Aged under 13
If you are under 13, you may only use the restricted areas of our digital platforms if your parent or legal guardian has first told us that you are allowed to do so.
If you are under 13 and wish to register, you must truthfully tell us your name, email address, country and date of birth. Our system will then ask you for the name and email address of your parent or legal guardian. We will send them an email so they are aware of your request and will ask them for their consent and to confirm they have authority to give that consent. We need their consent or refusal within 7 days, or else we will assume consent is not granted. Their consent can be withdrawn at any stage.
Even if your parent or legal guardian gives their consent to your registration, if you are under 13 we still expect you to tell them and get their agreement in advance each time before you:
If you are the parent or legal guardian of a user of our digital platforms who is under 13, they can access and use unrestricted areas but we will need your direct consent if they wish to gain access to restricted areas. If a user enters a date of birth which indicates they are under 13 when they try to register, our system will request them to provide us with your name and email address so that we can contact you to get your consent. The registration process cannot proceed without this. If we do not hear from you within 7 days, we will assume consent is refused. If you consent, we will complete the registration process. Whether you refuse or provide consent, we will update the child by email.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at email@example.com or by changing your profile on our website. Please include your name, address, date of birth and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
If you have subscribed to receive marketing communications, you can unsubscribe at any time by sending an email to firstname.lastname@example.org (or by changing your preferences in your online preference centre).